Open Branch Service Incharge - Ahmedabad

at in FMCG, Retail

Industry : FMCG, Retail
Job Description
As a Branch Service Incharge - Ahmedabad your responsibilities include the following

To ensure CBS installation training is given to SPs as per CC training plan

• To ensure plumbers trainings are organized at dealers counters

• To monitor service deliverables of the assigned branch ( responsse time, call pendency etc.)

• To take corrective action on service deliverables in order to ensure quality customer care service

• To personally visit customers to check service quality delivered by SPs

• To resolve customer issues

• To enhance franchisee performance through continuous developmental activities

• To maintain balance between reactive and pro - active services

• To ensure 100% SPs achieve PMC sales target

• To ensure proactive customer care support is given to 100% targetted projects at all four stages as per CC


• To ensure service camps are organized at projects sites

• To visit projects during proactive service & service camps

• To ensure warranty services are done against 100% warranty certificates registered

• To monitor cost of warranty and improve on cost incurred by company on warranty services

• To monitor requirement of spare parts by each ASP based on consumption trends on monthly basis

• To ensure customers complaints are resolved as per defined CC timelines

• To track & monitor franchisee wise call quality

• To personally visit unsatisfied customers and close loop

• To ensure that customers satisfaction to be more than 95%

• To monitor spare parts management and ensure that every replaced part is returned to factory within committed


• Evaluation of franchisee, training & induction in the system which are identified by team

• To lead and motivate team to deliver desired results

Keywords                                           Service, Team Handling, Training, After Sales Service, TAT, Installation

Work Experince Required                6 Years

CTC offered                                        8.00 L

Job Location(s)                                  Ahmedabad

Industry Type                                    Consumer Durables, Ceramics and Sanitary

Functional Area                                 Service

Qualification                                      Graduate/Diploma

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