Open Manager / Sr. Manager CC

at in Ceramics /Sanitary ware

Industry : Ceramics /Sanitary ware
Job Description
As a Manager / Sr. Manager CC your responsibilities include the following

•         QC Inspection at warehouses for OEM incoming material.

•         Feedback on gualiy for product improvement.

•         Feedback for product Modification.

•         Claim settlement from OEMs.

•         Monitoring./ Reporting / Coordination with ware house QC team.

•         Coordination with QC team based at OEMs.

•         Conversion of defective products into Salable.


•         Customer complaint escalation hand

•         Dealer complaints escalation handling.

•         Replacement cases...against mfg defect.

•         Replacement cases against transit damage.


•         Training to Customer Care team.

•         Training to SPS / Franchisee / OMP plumbers.

•         Training to sales team on technical aspects of Sanitary ware.

•         Training to IBD team based at overseas.

Spares Management

•         Salvage of spares from broken & QC rejected material.

•         Arrangement of spares for pending service calls.

•         Identification of common spares.

•         Spare part Catalogue.

•         Review /follow up for spare parts availability. .

•         Spares Indenting etc.

Plumber  Guide/Customer guide.

•         Support to VM team for technical dimensions, Corrections photo shoot etc.

•         Plumbing Guide Vol-2.

•         Support for making Installation animation for products.

•         Data bank for all technical specification of products.

Warehouse Support

•         Coordination with ware house logistic team for fast redrasal of cases.

•         Support Guidance to team warehouse.

•         Complete clean up exercise of warehouses.

•         Support extended for migration of warehouses.

New Products

•         Validation for sample products received from OEMs.

•         Inputs for new product development.

•         Validation of serviceability of new products.

Dealer Relationship Management

•         Claim settlement against mfg defects.

•         Claim settlement against transit & concealed breakage cases.

•         Reply. to technical queries of dealers.

•         Dealer visit to collect feedback market analysis and to resolve pending issues.

•         Technical training to dealer staff. 

Project Support

•         Support for technical problem resolution on projects.

•         Installation guidelines.

Experience :  8 to 13

Keywords                                                "Customer care", "Claim settlement", "training", "spares management", "customer service", "technical service"

Work Experince Required                        8 to 13 Yrs

CTC offered                                             15 LPA

Job Location(s)                                        Manesar

Qualification                                           Any Graduate

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