Open Area Service Incharge– Bath Fitting MNC Goa/ Mumbai

at in FMCG, Retail

Industry : FMCG, Retail
Job Description
As a Area Service Incharge– Bath Fitting MNC Goa/ Mumbai your responsibilities include the following

•                    Qualification . :- Graduation / BE/ B. Tech

  • Preferred from any Consumer durable industry
  • To supervise service delivery of SPs ( service personnel ) on daily basis
  • To monitor call pendency of every SP on daily basis
  • To take corrective action on pending calls in order to ensure timely closure
  • To provide CBS installation trainings to SPs
  • To ensure spare parts availability with each ASP
  • To review requirement of spare parts of each ASP based on consumption trends on monthly basis
  • To take corrective actions on gaps found in MSL maintenance of spare parts with ASPs
  • To ensure achievement of PMC sales target
  • To check quality of PMC service deliveries done by SPs
  • To provide proactive installation support to projects & keep record at each stage
  • To provide proactive installation pre-operative guidance to 100% customers
  • To visit sites during installation process
  • To organise service camps at projects site
  • To visit sites during service camp
  • To resolve customers complaints as per defined CC timelines
  • To track & monitor franchisee wise call quality
  • To personally visit unsatisfied customers and close loop
  • To ensure that customers satisfaction to be more than 95%
  • To manage spare parts and ensure that every replaced part is returned to factory within committed timelines
  • To visit dealers counters in the territory
  • To resolve issues of dealers related to customer care
  • To assess dealers plumbers confidence on Jaquar products installation
  • To provide CBS installation trainings to dealers plumbers to develop them for carrying out quality installations

Keywords : Service incharge, “Area Service”, “service manager”,” customer service”, Escalation,

Work Experince Required : 3 + Years

CTC offered : upto 5 lacs

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