Open Area Service Incharge- MNC Sanitory ware – Chandigarh

at in Ceramics /Sanitary ware

Industry : Ceramics /Sanitary ware
Job Description
As a Area Service Incharge- MNC Sanitory ware – Chandigarh your responsibilities include the following

Location : Chandigarh

Experience :  Min 3 years


Note for Common :

·         To supervise service delivery of SPs ( service personnel ) on daily basis

·         To monitor call pendency of every SP on daily basis

·         To take corrective action on pending calls in order to ensure timely closure

·         To provide CBS installation trainings to SPs

·         To ensure spare parts availability with each ASP

·         To review requirement of spare parts of each ASP based on consumption trends on monthly basis

·         To take corrective actions on gaps found in MSL maintenance of spare parts with ASPs

·         To ensure achievement of PMC sales target

·         To check quality of PMC service deliveries done by SPs

·         To provide proactive installation support to projects & keep record at each stage

·         To provide proactive installation pre-operative guidance to 100% customers

·         To visit sites during installation process

·         To organize service camps at projects site

·         To visit sites during service camp

·         To resolve customers complaints as per defined CC timelines

·         To track & monitor franchisee wise call quality

·         To personally visit unsatisfied customers and close loop

·         To ensure that customers satisfaction to be more than 95%

·         To manage spare parts and ensure that every replaced part is returned to factory within committed timelines

·         To visit dealers counters in the territory

·         To resolve issues of dealers related to customer care

·         To assess dealers plumbers confidence on products installation

·         To provide CBS installation trainings to dealers plumbers to develop them for carrying out quality installations

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